Privacy Policy

We at Super Floor USA are committed to protecting your privacy. This privacy policy applies to all our websites (under the main domain and sub-domains of superfloorusa.com) owned and controlled by Super Floor USA.

This privacy policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this privacy policy, you should not use the websites or the subscription service. We periodically update this privacy policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification. While we will notify you of any material changes to this privacy policy, we encourage you to review this privacy policy periodically.

1. What information does Super Floor USA collect from you?

When either ordering or registering on our site, you may be asked to enter your name, mailing address, email address, phone number or other details to assist with processing your request. We also collect IP addresses and geo-location data automatically.

2. When does Super Floor USA collect information?

We collect the information when you land/register on our site, place an order, subscribe to our newsletter, complete an online form, or provide us with feedback on our products and/or services.

3. How does Super Floor USA use your information?

We may use the information provided by you when you register, make a purchase, sign-up for our newsletter, respond to a survey/marketing communication, surf the website, complete an online form, or use other site features:

• To allow us to deliver the type of content and/or products in which you are most interested.
• To improve our website, as a means of providing better customer service (email or phone inquiries).
• To improve our response time to customer service requests.
• To administer a marketing promotion or other site feature.
• To quickly process your orders and inquiries.
• To ask for ratings and reviews of services or products.

Our website is scanned on a regular basis using standard Malware Scanning for security leaks and vulnerabilities to ensure visits to our site are as safe as possible. Personal information is contained behind secured networks with accessibility by a limited number of persons, all of which have special access rights, and are required to keep personal information confidential. In addition, all sensitive information (including credit card numbers) are encrypted using Secure Socket Layer (SSL). Transactions are not stored, nor processed on our servers.

4. SMS/Text Messaging Data

When you opt in to receive text messages from Super Floor USA, we collect and store your phone number and SMS consent status. We may also store the content of text message conversations between you and our team for customer service and project management purposes.

Your phone number and text message data will not be sold, rented, or shared with third parties for marketing purposes. We use Twilio, a third-party communications platform, to send and receive text messages on our behalf. Twilio processes your phone number and message content solely for the purpose of delivering messages and is bound by their own privacy policy.

Phone calls to our business line may be recorded for quality assurance and training purposes. Call recordings may be transcribed and stored in our customer relationship management system. A brief notification is played at the beginning of each call to inform you of this practice.

You can request deletion of your phone number, text message history, and call recordings at any time by contacting us at info@superfloorusa.com.

5. Does Super Floor USA use cookies?

Yes, this site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymity tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

We currently do not offer functionality for you to opt out through “do not track” listings. If you wish to opt out of certain communications or information collection, please contact us.

6. Super Floor USA uses cookies to:

• Understand and save user’s preferences for future visits to our site.

You can choose to either have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies.

You can do this through your browser settings. For assistance, look at your browser’s Help menu to manage your cookies.

If you disable cookies, some of our features will also be disabled.

7. Third-party disclosure:

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, unless we provide users with advance notice.

This does not include website hosting partners, and other parties who assist us in operating our website, conducting business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

We do not include or offer third-party products or services on our website.

We, along with third-party vendors like Google and Facebook, use first-party cookies (such as Google Analytics, Facebook Pixel) to compile data regarding user interactions as they relate to our website.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

8. Your email address is collected to:

• Send information regarding new products or services
• Provide updates on your order
• Respond to requests or questions
• Process orders
• Market to our mailing list, prior customers, and to send newsletters

9. How to opt-out of marketing:

You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:

• Click ‘unsubscribe’ or update preferences in any email communication we send
• Contact us in writing at 299 Haskell Ln Batavia, OH 45103
• Email us at info@superfloorusa.com